Privacy Policy for Borderhub Inc.

Last Updated: August 7, 2024

1. Introduction

Welcome to Borderhub Inc. (“we,” “us,” or “our”). We operate the website app.borderhub.ai and the informational site at borderhub.ai (collectively, the “Service”). Our mission is to provide services and generate personalized reports (like our “Destination Match” report) to assist individuals (“users,” “you,” or “your”) in relocating from one country to another.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use and protect it, and what rights you have in relation to it.

If you have any questions or concerns about this policy or our practices, please contact us at [email protected].

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. What Information Do We Collect?

To provide our specialized relocation services, we collect a significant amount of personal and sensitive information. We collect this information when you voluntarily provide it to us and automatically when you interact with our Service.

a) Personal and Sensitive Information You Provide to Us

When you register and use our Service, particularly when you fill out our main questionnaire to generate your Destination Match report, we collect the following categories of information:

  • Identity & Contact Data:
    • First Name (user_first_name)
    • Last Name (user_last_name)
    • Email Address (user_email)
    • Phone Number (user_phone_number)
    • Date of Birth (user_date_birth)
  • Demographic & Origin Data:
    • Gender Identity (user_gender, user_gender_self_described)
    • Country of Birth (user_birth_country)
    • Nationalities (user_nationalities)
    • Native Language (user_mother_language)
    • Household Composition (user_group_composition)
  • Emigration Profile & Preferences:
    • Emigration Experience (user_have_emigration_exp, user_emigration_exp_countries)
    • Relocation Goals (user_emigration_goal_country, user_emigration_reasons)
    • Concerns about Moving (user_worries_when_moving)
    • Connections Abroad (user_has_connections_abroad, user_where_has_connection_abroad, user_where_has_connection_in_canada)
  • Lifestyle & Cultural Preferences:
    • Adaptation Style (user_when_arrives_how_adapts)
    • Preferences for location, leisure, commute, and work environment.
    • Preferences and dislikes for climate (user_hated_climate, user_loved_climate).
  • Relocation Priorities:
    • Your stated importance of factors like cultural fit, political stability, immigration policies, climate, public services, cost of living, education, healthcare, and career opportunities.
  • Education & Professional Background:
    • Language Proficiency (user_english_level, user_english_level_proof, user_english_test)
    • Education History (user_education_level, user_education_field_study, user_education_countries)
    • Credential Recognition (user_education_certificates_has_recognition, user_education_certificate_recognitions)
    • Employment History (user_employment_fields, user_employment_countries, user_employment_years)
    • Career Change Interests (user_employment_career_change, user_employment_wanted_career_changes)
  • Consent & Other Information:
    • Any additional information you provide (user_free_additional_info)
    • Your explicit consent to our Terms of Service and this Privacy Policy (user_terms_privacy_consent)
    • Your preference for receiving our newsletter (user_newsletter_consent)

b) Information Automatically Collected

When you visit our Service, we automatically collect certain information to ensure functionality, security, and to analyze performance.

  • Log and Usage Data: Our backend provider, Convex, and our hosting infrastructure may log technical information, including your IP address, browser type, operating system, and the date and time of your requests.
  • Analytics Data:
    • On our informational website (borderhub.ai), we use Google Analytics to understand traffic patterns.
    • On our web application, we use Umami, a privacy-focused analytics tool, to analyze usage and improve our Service. Umami does not collect personal identifiers and anonymizes the data it collects.
  • Error and Performance Data: We use Sentry to monitor our application for errors and performance issues. If an error occurs while you are using the Service, Sentry may automatically collect information about the error, which can include your IP address, browser/device information, and data on your interactions leading up to the error.

3. How and Why Do We Use Your Information?

We use your personal data for the following purposes:

  • To Provide Our Core Service: The primary use of your data is to generate your personalized “Destination Match” report and to provide you with tailored advice and services to facilitate your relocation.
  • To Connect You with Partners: With your explicit consent, we will share necessary information with our vetted partners to provide you with essential relocation services, including but not limited to:
    • Immigration Lawyers and Consultants
    • Banking and Financial Institutions
    • Mobile Communication Providers
    • Mobility and Shipping Services
    • Insurance Providers
    • Housing and Real Estate Agents
  • To Communicate With You: To send you transactional emails (like password resets and service updates) via Resend, and to respond to your inquiries.
  • For Marketing: If you opt-in (user_newsletter_consent), we will use your email address to send you newsletters and other marketing communications. You can unsubscribe at any time.
  • To Process Payments: We use Stripe to process payments for our services. We do not store your full credit card information on our servers.
  • To Improve Our Service: We analyze aggregated and anonymized data to understand user needs, identify trends, and improve the functionality and user experience of our application.
  • For Security and Fraud Prevention: To monitor and protect our Service, our infrastructure, and your data from malicious activity.

4. Who Do We Share Your Information With?

We do not sell your personal data. We only share it with the following categories of third-party service providers who help us operate our business and with partners who can assist in your relocation journey.

  • Infrastructure & Platform Providers:
    • Amazon Web Services (AWS): For hosting our application and infrastructure.
    • Runcloud: For managing our hosting environment.
    • Convex.dev: Our database and backend platform provider. They store your application data.
    • GitHub: For hosting our source code repository.
  • Service Providers:
    • Stripe: For secure payment processing.
    • Resend: For sending transactional and marketing emails.
    • Google Analytics: For analytics on our informational website.
    • Umami: For privacy-focused analytics on our web app.
    • Sentry: For error tracking and application monitoring.
  • Relocation Partners: As described in Section 3, we will only share your information with our vetted relocation partners after receiving your explicit consent to do so for a specific service.

We have agreements with these providers to ensure they use your data only for the purposes we’ve instructed and that they implement appropriate security measures.

5. How Do We Keep Your Information Safe?

We use a combination of technical and organizational measures to safeguard your data.

  • Technical Measures: We use SSL/TLS encryption for data in transit. Our database provider, Convex, implements industry-standard security practices. We use reputable third-party services (like Stripe for payments) that meet high security standards.
  • Organizational Measures: Access to sensitive personal data is restricted to authorized personnel who need it to perform their job duties. We have internal policies in place to ensure the security and confidentiality of your data.

Despite our efforts, no electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. How Long Do We Keep Your Information?

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain data to comply with our legal obligations (e.g., for tax and accounting purposes), resolve disputes, and enforce our agreements. You can request the deletion of your account and associated data at any time.

7. Your Privacy Rights

As we target users globally, we recognize you may have rights under various data protection laws (like GDPR in Europe or CCPA in California). These rights may include:

  • The right to access: You can request a copy of the personal information we hold about you.
  • The right to rectification: You can request that we correct any inaccurate or incomplete information.
  • The right to erasure (the “right to be forgotten”): You can request that we delete your personal information.
  • The right to restrict processing: You can ask us to suspend the processing of your personal data in certain circumstances.
  • The right to data portability: You can request a copy of your data in a machine-readable format.
  • The right to object: You can object to us processing your data for certain purposes (like direct marketing).

To exercise any of these rights, please contact us at [[email protected]].

8. Policy for Children

Our Service is not intended for and we do not knowingly collect data from individuals under the age of 18. By using the Service, you represent that you are at least 18 years of age.

9. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by a “Last Updated” date. We encourage you to review this policy frequently.

10. How to Contact Us

If you have questions, comments, or requests regarding this policy, please email us at:

Borderhub Inc.
1200 – 1075 West Georgia Street
Vancouver, BC, V6E 3C9
Canada
Canada
Website: https://borderhub.ai
Email: [email protected]
Phone number: +16047881642